Privacy Policy

1. Scope

This Policy applies to personal data we collect from clients, prospective clients, specialists, contractors, service providers, website visitors, and other users of the Services.

“Personal data” means information that identifies you or can reasonably be linked to you, directly or indirectly.

HireHelper.ai is responsible for the processing of personal data described in this Policy.

2. Personal Data We Collect

We may collect the following categories of personal data, depending on how you interact with the Services.

A. Information you provide directly

• name, work email address, phone number, company name, job title, country, billing address, and other contact details;
• account details such as login credentials, profile information, profile photo, and preferences;
• project details such as briefs, files, attachments, requirements, timelines, budgets, technical context, comments, feedback, and communications;
• commercial information such as rates, offers, invoices, payment status, billing contacts, transaction records, and information needed to process payments;
• identity or verification information if needed for compliance, fraud prevention, payment security, or trust and safety; and
• support and help information, including messages sent through forms, chat, email, or support channels.

B. Information we collect automatically

• IP address, browser type, device type, operating system, language, time zone, approximate location derived from IP, referring pages, pages viewed, buttons clicked, session timing, and similar usage data; and
• cookie, analytics, and diagnostic data used to operate, secure, and improve the Services.

C. Information we receive from other sources

• information from payment processors, fraud prevention vendors, analytics providers, hosting providers, communication tools, and other service providers;
• information you authorize us to receive from third-party services; and
• information from public professional sources or referrals where relevant to project fit, trust, safety, or business development.

3. How We Collect Personal Data

We collect personal data when you:

• visit or browse HireHelper.ai;
• submit a contact form, project brief, or support request;
• create or use an account or profile;
• upload files, send messages, or participate in project workflows;
• receive or make payments through approved channels;
• communicate with us by email, support tools, or other channels; or
• interact with cookies, analytics tools, and similar technologies on the Services.

4. How We Use Personal Data

We may use personal data to:

• operate, provide, maintain, and improve the Services;
• review project inquiries and respond to requests;
• help define project needs, assess business fit, and organize specialist review;
• facilitate introductions, project setup, communication, payment-related workflows, support, and service delivery;
• authenticate users, manage accounts, and protect the security of the Services;
• detect, investigate, prevent, and address fraud, abuse, payment issues, disputes, policy violations, and other harmful or unlawful activity;
• send service communications, support responses, account notices, billing notices, security messages, and operational updates;
• send marketing communications where permitted by law and subject to your preferences;
• analyze usage, measure performance, improve the user experience, and develop new features; and
• comply with legal obligations, enforce our agreements, protect our rights, and respond to lawful requests.

We may also use structured review tools, internal ranking logic, or automated systems to organize inquiries, highlight relevant specialists, detect abuse, or support platform operations. Where applicable law gives you specific rights regarding automated processing, you may contact us to request more information.

5. Legal Bases for Processing

Where applicable law requires a legal basis for processing, we rely on one or more of the following:

• your consent;
• the need to take steps at your request before entering into a business or contractual relationship;
• performance of a contract or project-related arrangement;
• our legitimate interests in operating, securing, improving, and growing the Services, provided those interests are not overridden by your rights;
• compliance with legal obligations; and
• protection of vital interests, fraud prevention, or other lawful grounds permitted by applicable law.

Where we need certain personal data to provide the Services and you do not provide it, we may not be able to respond, proceed with a project workflow, or provide the relevant feature or service.

6. When We Share Personal Data

We may share personal data:

• with other users where necessary to facilitate a project, inquiry, introduction, payment-related process, or support request;
• with service providers that help us operate the Services, including hosting, cloud storage, analytics, communications, security, identity verification, payment processing, support, and infrastructure providers;
• with professional advisors such as lawyers, auditors, insurers, or accountants where reasonably necessary;
• with authorities, regulators, courts, law enforcement, or other third parties where required by law, legal process, or to protect rights, safety, property, or the integrity of the Services;
• as part of a merger, financing, acquisition, restructuring, sale of assets, or other corporate transaction; or
• with your consent or at your direction.

We do not sell personal data for money. We do not share personal data more broadly than reasonably necessary for the purposes described in this Policy.

7. International Transfers

HireHelper.ai operates across more than one location and uses cloud-based and third-party service providers. As a result, your personal data may be processed in countries other than the country in which you are located, including Armenia and Georgia, and in other jurisdictions where our service providers operate.

Where required by law, we take reasonable steps to use appropriate safeguards for cross-border transfers.

8. Cookies and Similar Technologies

HireHelper.ai may use cookies, pixels, local storage, analytics tools, and similar technologies to:

• keep the Services functioning properly;
• remember preferences and settings;
• understand how visitors use the Services;
• improve performance and user experience;
• support security and abuse prevention; and
• measure the effectiveness of communications or campaigns.

You can manage certain cookies through your browser settings. If you disable cookies, some features of the Services may not function properly.

9. Marketing Communications

If you contact us, submit an inquiry, create an account, or otherwise interact with the Services, we may send you service-related and business-related communications.

Where required by law, we will obtain consent before sending marketing communications. You can unsubscribe from marketing emails at any time by using the unsubscribe link or by contacting us. Even if you opt out of marketing, we may still send transactional, legal, support, billing, or security communications.

10. Data Retention

We retain personal data for as long as reasonably necessary for the purposes described in this Policy, including to:

• provide the Services and maintain active relationships;
• respond to inquiries and support requests;
• manage projects, payments, invoices, and records;
• comply with legal, tax, accounting, fraud prevention, and regulatory obligations;
• resolve disputes and enforce agreements; and
• maintain appropriate business, security, and backup records.

Retention periods may vary depending on the type of information, the nature of the relationship, legal requirements, and operational needs. We may retain archived copies where reasonably necessary and permitted by law.

11. Data Security

HireHelper.ai uses reasonable administrative, technical, and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

No website, platform, storage system, or internet transmission can be guaranteed to be completely secure. If you believe your interaction with us is no longer secure, please contact us immediately.

12. Your Rights

Depending on where you live and subject to applicable law, you may have the right to:

• request access to the personal data we hold about you;
• request correction of inaccurate or incomplete personal data;
• request deletion of personal data;
• request restriction of certain processing;
• object to certain processing, including certain direct marketing;
• withdraw consent where processing is based on consent;
• request portability of the data you provided to us; and
• lodge a complaint with an applicable supervisory or regulatory authority.

To exercise your rights, contact us using the details in the Contact section below. We may need to verify your identity before fulfilling a request. We may also keep certain information where required or permitted by law, including for legal compliance, security, dispute resolution, recordkeeping, or completion of transactions already in progress.

We aim to respond within the timeframe required by applicable law and, where no specific legal deadline applies, within a reasonable time.

13. Children’s Privacy

HireHelper.ai is not directed to children, and the Services are not intended for anyone under 18 years of age.

We do not knowingly collect personal data from children under 18. If you believe a child has provided personal data to us, contact us and we will take reasonable steps to delete it where appropriate.

14. Third-Party Links and Services

The Services may contain links to third-party websites, tools, or services. This Privacy Policy does not apply to those third parties, and we are not responsible for their content, security, or privacy practices. We encourage you to review their privacy policies before sharing information with them.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the Services, law, operations, or data practices. The updated version becomes effective when posted on HireHelper.ai or otherwise communicated to you.

16. Contact

If you have questions about this Privacy Policy, want to exercise your privacy rights, or want to raise a privacy concern, contact HireHelper.ai at:

Email: support@hirehelper.ai

Georgia office: 55 Akaki Tsereteli Ave, Tbilisi 0154, Georgia

Armenia office: Tbilisyan 400, Yerevan 0010, Armenia